FAQs
WHERE TO FIND
Where can I purchase Foster Skin Care?
Order online or visit a retail store near you.
Find a store near you.
Find a store near you.
Where can I refill my Foster products?
Click here to view our Store Locator, and select the "Refill Stockist" filter. Click on the blue "Search Stores" button to narrow down your search. Alternatively, you can purchase Refill Size products online, and refill at home. Click here to learn more about our Refill Program.
Where is Foster Skin Care located?
We are located at:
2610 Rock Bay Avenue Victoria, BC V8T 4R7
2610 Rock Bay Avenue Victoria, BC V8T 4R7
REFILL
Which products are available to refill?
Currently, we refill the following products:
SHIPPING
Do you offer local delivery?
Yes, we offer local zero-emission courier services through GeaZone. This is available for all residents in the Greater Victoria area.
Do you ship across North America?
Yes, we offer $10 flat-rate shipping on all orders in Canada, United States, and Mexico, with free shipping on all orders over $75. Orders are shipped out via Canada Post Expedited Service.
I think my parcel has been lost or stolen. What do I do?
We are so sorry that your parcel has been lost or stolen. We will work with you and Canada Post to get you replacement products. Please email support@fosterskincare.com to start the process of filing a claim with Canada Post.
EXCHANGES
Can I exchange my products if they don't work your my skin?
We recognize ordering skincare online can be difficult, we offer sample sizes so you can try the products at home for 7-10 days. Sample sizes and kits are final sale and are not eligible for exchange.
If you are unsatisfied with your products, we offer an exchange on products for 60 days after delivery. To begin the exchange process, please email support@fosterskincare.com. We may also be able to suggest an alternative product or help problem solve as to why your product is not working for you.
If you are unsatisfied with your products, we offer an exchange on products for 60 days after delivery. To begin the exchange process, please email support@fosterskincare.com. We may also be able to suggest an alternative product or help problem solve as to why your product is not working for you.
PRODUCTS
What is the shelf life of the products?
By choosing natural preservatives to decrease skin irritation and protect and maintain the skin's natural barrier functions, we recommend 1-2 years shelf life for most of our products.
Where is Foster Skin Care made?
All products are made by hand in small batches in Victoria, BC on the unceded, traditional, and ancestral territories of the Lək̓ʷəŋən (Lekwungen) and W̱SÁNEĆ Peoples of the Coast Salish Nation.
Do you offer consultations?
Yes, of course! We offer complimentary virtual consultations to help you find the best products for your skin. Send us an email at support@fosterskincare.com to get started.
Which products are best for my skin type?
Shop by skin type on our website, or take our Skin Quiz to receive product recommendations. We also offer free 15 minute Skin Consultations where you can receive personalized recommendations and discuss skin health goals. Book your consult here.
Can I try a sample of Foster products before I purchase?
Yes, you can purchase sample sizes of all skin and body products. When adding a product to your cart, be sure to select 'sample' under size options.
I'm pregnant/breastfeeding, are there any products I should avoid?
To air on the side of caution, we recommend avoiding long term use of these products while pregnant:
- Nourish Face Oil
Are your products vegan?
All of our products are vegan, except for our Clarity Face Wash and Renew Face Wash. These products use local wild unpasteurized honey.